Refund policy

Due to Covid-19 health concerns, Postmates is not accepting returns or exchanges for the following items:

  1. The Fabric Face Cover
  2. The Hot/Cold Bag
  3. The Anything Bag
  4. The Drink Carrier
  5. The Shoulder Holder
  6. The Lit Car Display
  7. The Shirt
  8. The Hat

    Our policy lasts 14 days from the time of order fulfillment. After this period, we will not offer refunds or exchanges.

    To be eligible for a return, items must be unopened and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase. For next steps see shipping section. If you have questions, please contact postmatessupport@bluemark.com

     

    PARTIAL REFUND SITUATION (if applicable)

    Postmates cannot accept return of any item not in its original condition, including items that may be damaged or missing parts for reasons not due to our error.

     

    REFUNDS (if applicable) 

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     

    LATE OR MISSING REFUNDS (if applicable)

     If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact postmatessupport@bluemark.com

     

    SALE ITEMS (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


    EXCHANGES (if applicable)

    At this time, we are not accepting exchanges for any items due to Covid-19 health concerns, unless the product is eligible (listed above) and the original packaging is received unopened and unaltered since shipment.

    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please contact postmatessupport@bluemark.com


    SHIPPING

    If your item is eligible for return, mail your product to: 27909 Hancock Parkway Valencia, CA 91355. Please send your tracking number to postmatessupport@bluemark.com with the subject line “Postmates Review Order Number [xxxxx].”

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.